Nivara Complaint Redressal Process Flowchart

Nivara Home Finance Ltd.
Customer Complaint Redressal Process

CUSTOMER COMPLAINT / GRIEVANCE

Submit Complaint Through Any Channel

🏢 Visit Branch

Complaint Register Available

Monday to Friday
10:00 AM – 5:00 PM

Saturday
10:00 AM – 1:00 PM
(except Second Saturday, Sunday and public Holidays)

📞 Call Us

+91 80 2655 2822

Monday to Friday
10:00 AM – 5:00 PM

Saturday
10:00 AM – 1:00 PM
(except Second Saturday, Sunday and public Holidays)

✉ Write To Us

Chief of Quality Control and Customer Retention


Nivara Home Finance Ltd.
22, 23, 24, 25/101/3, 3rd Floor, BNR Complex, Sri Rama Layout, Opp. RBI Layout, 7th Phase, JP Nagar, Bangalore - 560078

Complaint Review & Response

Is the Issue Resolved Satisfactorily?

↓ YES

✅ CASE CLOSED

↓ NO

Escalate to Managing Director

Nivara Home Finance Ltd.
[email protected]

Review & Final Response

Is the Customer Satisfied?

↓ YES (placeholder)

✅ CASE CLOSED

↓ NO / NO RESPONSE (within one month)

Approach National Housing Bank (NHB)

🌐 Online Complaint

File complaint through NHB Grievance Portal

Open NHB Portal

📮 Offline Complaint

Complaint Redressal Cell
Department of Regulation & Supervision
National Housing Bank
4th Floor, Core 5A
India Habitat Centre
Lodhi Road
New Delhi - 110003

NHB COMPLAINT RESOLUTION

Important Note – Persons with Disabilities

In case the Customer is a Person with Disabilities (PwD), the above prescribed modes can be used by the Authorized Person / Representative to file grievances on behalf of such customer.

Necessary assistance will be provided by the concerned branch to such customers visiting the branch. The Company shall ensure that grievances of such customers are addressed appropriately through the prescribed Grievance Redressal Mechanism.