In case of any complaint, grievances or any other service related issue , the customer may reach us through any of the following modes:
Mode:1
Physical Visiting the Branch:
By way of physical visiting the branch and post a complaint in the Complaint register maintained at our branches. Customer can visit our branch during visiting hours between 10 a.m. and 5 p.m. from Monday to Friday & from 10 a.m. to 1 p.m. on Saturday (except on public holidays)
Mode:2
Over phone
Customer can contact us at +91-80-2655 2822 between 10 a.m. and 5 p.m. from Monday to Friday & from 10 a.m. to 1 p.m. on Saturday (except on public holidays)
Mode:3
Via e-mail
Customer can also reach us vide E-mail: [email protected]
Mode:4
Written Letter to Registered Office
Customer can also make complaint by way of written letter addressed to registered office of the company as follows:
To:
Chief of Quality Control and Customer Retention
Mr. Rajesh C A
Nivara Home Finance Ltd., 22, 23, 24, 25/101/3, 3rd Floor,
BNR Complex, Sri Rama Layout, Opp. RBI Layout, 7th Phase,
JP Nagar, Bangalore – 560078.
Mode:5
Direct approach to MD
In case of delay or unsatisfactory response or non-response through the above modes, the customer may escalate the pending complaint, grievances or any other service request to:
The Managing Director,
Nivara Home Finance Limited, 22,23,24,25/101/3, 3rd Floor,
BNR Complex, Sri Rama Layout, Opp. RBI Layout, 7th Phase,
JP Nagar, Bangalore-560078
E-mail: [email protected]
Mode:6
Direct approach to complaint redressal cell of National Housing Bank
In case complainant does not receive response from the Company within a period of one month or is dissatisfied with the response received, complainant may approach Complaint Redressal Cell of National Housing Bank by lodging “online complaint” through Grievance Registration & Information Database System (GRIDS) using the link at NHB website: https://grids.nhbonline.org.in
OR
you may submit your “complaint in writing” to the NHB in prescribed format available at the link:
http://nhb.org.in/citizencharter/NHB%20Grievance%20Redressal%20Policy.pdf And send it to the below mentioned address:
To
National Housing Bank
Complaint Redressal Cell,
Department of Regulation and Supervision,
Core – 5A, India Habitat Centre,
Lodhi Road, New Delhi – 110 003
In case of Persons with Disabilities
In case the Customer is a person with disabilities, above prescribed modes can be used by the Authorized person/Representative to file grievances on behalf of such customer.
Necessary assistance will be provided by the concerned branch to such customers who are visiting the branch. The company shall assure to redress grievances of such customers under the given modes of Grievance Redressal Mechanism.
